ISO 9001 is an internationally recognised standard that defines a systematic control of business activities to ensure that the needs and expectations of your customers are being met or exceeded. This systematic control, also referred to as ‘quality assurance’ and ‘quality management’, is achieved through controlling processes in your businesses that affect the quality of the products and services your organisation supplies.

A Quality Management system is a documented system put in place to manage processes that affect the quality and consistently delivering what you promise.

It is a business management system – with customer satisfaction being at the forefront.

The System covers planning, documenting, controlling everyday processes within your organisation and audits ensuring you do what you say you do. It is complying with relevant regulatory requirements and reviews to monitor and measure performance while identifying and implementing improvements to processes and systems.

Some of the benefits of achieving ISO 9001:2008 Certification are as follows:

  • Increased Revenue: studies in the past have shown that companies certified to ISO 9001 experience increased productivity and improved financial performance, compared to those not certified.
  • International recognition: ISO is recognised worldwide as the authority on Quality Management.
  • Fewer internal problems: fewer problems with failures in service or product quality, as you mature in quality management, you spend more and more time on improving rather than fixing and reacting


Call us on Freecall 1800 024 940 to discuss your Certification options. 

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